A useful customer update note answers four questions: what changed, where it changed, when it applies, and whether the recipient needs to do anything. Keep the note short enough to scan next to the document link.
What belongs in a change notice?
Name the affected section instead of announcing only that a new version exists. Include the effective date and the impact on the recipient. Separate editorial corrections from changes that alter pricing, schedules, responsibilities, or required actions.
For example: “We updated the implementation schedule on pages 8–9. The new dates apply to projects starting after 1 October; no action is needed for the current phase.”
How can different changes be phrased?
For a minor correction: “The contact details on page 2 have been corrected. The process is unchanged.”
For a decision that needs confirmation: “The review window in section 3 now ends on Friday. Please confirm whether your team can meet that date.”
For a replaced asset: “The logo package linked in the appendix has been updated. Please stop using the copy downloaded before 12 July.”
How does the document link fit the workflow?
FeatPaper can update a document while keeping its link. The sender must still deliver the notice through an agreed channel. A stable address reduces redistribution work but does not make a recipient aware of the revision by itself.
Change-notice checklist
- Identify the section and the specific change.
- State the effective date or affected project phase.
- Say whether the recipient needs to respond.
- Name the current document owner.
- Keep an internal record of the notice and recipients.
What remains for native review?
An English reviewer should check that examples sound natural in customer communication and do not introduce facts beyond the Korean source. CTA wording and product terminology also require review.