Featpaper Terms of Service

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of Feat Corp. (the “Company”) and Users in connection with the use of Featpaper and its related web and mobile applications, plug-ins, APIs and ancillary features (collectively, the “Service”).

Article 2 (Definitions)

1. User (or “Member”): an individual or legal entity that accepts these Terms, registers for the Service and uploads or shares Content.
2. Content: documents, images, videos, links, data and other materials that a User uploads to, creates in, connects to or shares through the Service.
3. Viewer: a third party who views Content shared by a User.
4. Viewer Data: personal data generated or submitted while a Viewer views Content, including document view records, lead-form submissions and messages, the purposes and scope of which are determined by the User.
5. Workspace: the unit within the Service in which a User manages Content and members. A Workspace may have administrators and members.
6. Paid Services: plans, seats, features, usage (including credits) and add-ons that require payment.
7. AI Features: features delivered using artificial-intelligence models, such as viewer-data insights and analytics and drafting assistance for visitor follow-up.

Article 3 (Effect and Amendment of the Terms)

1. These Terms take effect when posted on the Service or the Company's website or otherwise notified by appropriate means.
2. The Company may amend these Terms to the extent permitted by applicable law.
3. When amending these Terms, the Company will post the effective date, the reasons for the amendment and a comparison of the current and amended text on the Service from at least seven (7) days before the effective date. Amendments that are unfavorable or material to Users will be posted from at least thirty (30) days before the effective date and notified individually by email or other electronic means.
4. Where the Company has clearly stated in the notice that a User who does not object by the effective date will be deemed to have accepted the amended Terms, and the User does not object by that date, the User is deemed to have accepted the amended Terms.
5. A User who does not agree to the amended Terms may terminate the service agreement before the effective date. Amendments that require express consent under applicable law will be applied only after obtaining such consent.

Article 4 (Service Agreement)

1. A service agreement is formed when a person applies for registration or use in the manner prescribed by the Company, accepts these Terms and the Company approves the application. The same applies to registration through an external account such as a Google account.
2. A person who uses the Service on behalf of a legal entity or organization represents and warrants that they have the authority to bind that entity to these Terms.
3. The Service is available only to persons aged 14 or older. The Company does not accept registrations from children under 14 and will restrict any account confirmed to belong to a child under 14 and delete the associated personal data in accordance with applicable law.
4. The Company may refuse an application or restrict use where there is a violation of law, identity theft, false information or a risk of interference with the operation of the Service.

Article 5 (Accounts and Security)

1. Users must keep their account information accurate and up to date.
2. Users are responsible for safeguarding their login credentials and authentication methods.
3. Users must notify the Company immediately of any suspected unauthorized use of their account.

Article 6 (Provision and Changes to the Service)

1. The Company provides the features it determines, including document upload, conversion, sharing and viewing, interactive features, viewing analytics, lead capture, notifications, workspace and team features, AI Features, external integrations and plug-ins (Figma, Adobe Express, PowerPoint and others).
2. The features, capacity, retention and analytics scope of the free plan and each paid plan are as described on the pricing page or within the Service.
3. Where a User uses the lead-form or viewing-analytics features, the User's company name (or Workspace name) and the Workspace administrator's email address are displayed automatically to Viewers as the data collector. The User may edit these in Workspace settings and add a privacy-policy URL, and is responsible for keeping the displayed information accurate and current.
4. The Company may add, change or discontinue features for reasons of service improvement, security, legal compliance, technical necessity or changes to third-party services.
5. In the event of a material reduction or prolonged suspension of core paid features, the Company will give reasonable advance notice and take the measures required by applicable law and any individual agreement.
6. The Company may temporarily suspend all or part of the Service for scheduled or emergency maintenance, outages, network failures or other substantial operational reasons, and will give advance notice where practicable.
7. Free features and features labeled “beta” or “experimental” may be changed, limited or discontinued at the Company's discretion without prior notice, and the Company provides no warranty or compensation in respect of them.
8. The Company may generate and use statistical information that does not identify any individual for the provision and improvement of the Service.

Article 7 (Fees, Payment and Automatic Renewal)

1. Prices, billing cycles, seat counts, included features, usage (credit) limits and taxes are as set out on the checkout page, the pricing page or a separate quotation or agreement. Taxes are levied in accordance with applicable law.
2. Unless otherwise indicated at checkout, subscriptions renew automatically on a monthly or annual basis and the registered payment method is charged automatically unless the User cancels renewal before the next billing date. The Company will disclose the recurring-billing terms before payment.
3. Online payments and subscription transactions are processed by Lemon Squeezy as Merchant of Record (the legal seller and payment party). Lemon Squeezy's buyer terms and privacy policy also apply to payments, related taxes, receipts, refunds and chargebacks. To create a checkout, the Company passes the User's account email address and Workspace identifier to Lemon Squeezy.
4. Users who previously registered a payment method through the payment gateway Payple may keep that method until the Company notifies otherwise, and may need to switch payment methods to use certain features.
5. If the Company changes its prices, it will notify Users by email or in-service notice at least thirty (30) days before the new prices apply, and Users may cancel their subscription before the new prices take effect.
6. Where payment fails or remains outstanding, the Company may restrict paid features or move the Workspace to the free plan.

Article 8 (Cancellation and Refunds)

1. Users may stop subscription renewal at any time through the billing settings in the Service or through customer support. After cancellation, no further automatic charges are made and Paid Services remain available until the end of the period already paid for.
2. Fees for a period already paid are not refundable except in the following cases:
   1. where a statutory right of withdrawal applies under the Act on the Consumer Protection in Electronic Commerce. Where the request is made within seven (7) days of payment and the Paid Services have not been used (no document upload, link sharing, seat addition, credit use or similar), the full amount is refunded;
   2. where the User was unable to use the Paid Services normally for reasons attributable to the Company, in which case the fee for the affected period is refunded on a pro rata basis;
   3. where the Company discontinues a core paid feature, in which case the fee for the remaining period is refunded.
3. Refunds are made to the original payment method. For payments made through Lemon Squeezy, its transaction and refund procedures and processing times apply.
4. Consumed paid resources such as usage credits, and customized services provided at the User's request, are not refundable. Unused credits expire at the end of the billing period.
5. Where the Company restricts use or terminates the agreement because of the User's breach of these Terms, fees for the remaining period are not refunded.

Article 9 (User Content)

1. Rights in Content remain with the User or the rightful owner.
2. Users must hold the rights and legal basis necessary to upload, process and share their Content.
3. Users grant the Company a non-exclusive right to store, reproduce, transmit, convert (including mobile optimization and preview generation), display and back up Content to the extent necessary to provide the Service.
4. The Company does not use User Content to train artificial-intelligence models without the User's separate consent.
5. Users are responsible for keeping their own copies of their Content. The Company takes reasonable protective measures including backups, but is not liable for loss of or damage to Content absent its willful misconduct or gross negligence.
6. The Company may restrict the sharing of, or remove, Content that it reasonably determines violates law, infringes the rights of others or endangers the safety of the Service.

Article 10 (AI Features)

1. When AI Features are used, the Workspace's viewing data (view records and statistics, link and member information, lead data and similar) may be transmitted to and processed by the artificial-intelligence model used by the Company (Amazon Bedrock) to the extent necessary to provide the Service. The Company does not currently offer features that process document Content itself with AI models and will give advance notice before introducing any such feature.
2. Output of AI Features may be inaccurate or incomplete. The Company does not warrant the accuracy, completeness or fitness for a particular purpose of such output, and the User is responsible for reviewing, using and distributing it.
3. AI Features are provided within the usage (credit) limits of each plan, and the Company may change the models, providers, limits or availability. Credits are not redeemable for cash and are not transferable.

Article 11 (Workspaces and Teams)

1. Workspace administrators invite and remove members and manage access to Content, viewing data and lead data within the Workspace. Invitees' email addresses are processed for the purpose of sending invitations.
2. Content uploaded to a Workspace and its associated data are under the control of the Workspace and may remain in the Workspace after a member leaves.
3. Workspace administrators bear the obligations under applicable law toward their own organization's members and toward Viewers.

Article 12 (Prohibited Conduct)

• Uploading or sharing Content that violates law or infringes the rights of others
• Misappropriating another person's account, personal data or payment information, or impersonating another User or the Company
• Distributing malware, making abnormal automated requests, circumventing security, exploiting vulnerabilities or collecting data without authorization using robots or scraping tools
• Placing abnormal load on the Service or its infrastructure
• Using the Service for spam, phishing or other improper purposes; collecting Viewers' personal data without a lawful basis; collecting unique identifiers or sensitive personal data; or using Viewer Data beyond its stated purposes

Article 13 (Personal Data and Processing on the User's Behalf)

1. The Company protects and processes User personal data for which it determines the purposes and means, such as registration, billing and customer support, in accordance with the Privacy Policy.
2. The data controller of Viewer Data is the User who shared the Content. Under Article 26 of the Personal Information Protection Act of Korea, the Company stores, analyzes and displays Viewer Data as a processor on the User's instructions, and the DPA forms part of these Terms and applies automatically to that relationship.
3. As the data controller of Viewer Data, the User shall:
   1. inform Viewers of the purposes, items, retention period and right to refuse, and secure a lawful basis for processing under Article 15 of the Personal Information Protection Act (consent, performance of a contract or otherwise). The Company provides default notice text and a consent flow in the User's name on lead forms and viewer pages;
   2. disclose the outsourced processing and the processor (Feat Corp.) in the User's own privacy policy or equivalent (Article 26(2));
   3. where lead collection is for the purpose of promoting or soliciting the sale of goods or services, inform Viewers of the outsourcing (Article 26(3)). The outsourcing statement in the Company's default lead-form notice may be used for this purpose;
   4. use Viewer Data processed by the Company only within the purposes notified to Viewers, and delete it once those purposes are fulfilled.
4. The Company does not use Viewer Data beyond the scope of the outsourced processing or provide it to third parties. The scope of and legal basis for technical information that the Company processes independently for security, fraud prevention and incident response are described in the Privacy Policy.
5. A User located outside the Republic of Korea who collects personal data of Viewers in Korea may be subject to the Personal Information Protection Act of Korea, and compliance (including appointment of a domestic representative where required) is the User's responsibility.
6. Where the Company and a User enter into a separate Enterprise service agreement, enhanced privacy and security terms (an “Enterprise DPA”) may be agreed as part of that agreement. Users of online plans may not require such terms.

Article 14 (Intellectual Property of the Company)

Intellectual property rights in the Service, its software, designs, trademarks, logos and the technology and materials provided by the Company belong to the Company or their rightful owners. Users may use them only to the extent necessary to use the Service.

Article 15 (Third-Party Services and Integrations)

1. The Service uses third-party services such as cloud infrastructure, payment processing, authentication (including Google login), analytics, customer support and AI models, and the terms and privacy policies of those providers may apply separately.
2. Where a User connects an external service such as Slack, Notion, Google Sheets or Zapier, the Company transmits data such as lead information to that service on the User's instructions. The selection and configuration of connected services and the processing of data within them are the User's responsibility.
3. External embeds inserted into Content (videos, link previews and similar) may be loaded directly from the relevant provider in the Viewer's browser.

Article 16 (Suspension, Termination and Account Deletion)

1. Where a User breaches these Terms or applicable law or endangers the safety of the Service, the Company may restrict use or terminate the agreement after prior notice, or with subsequent notice in urgent cases.
2. Users may request account deletion through the Service or customer support (hello@wefeat.kr); the Company processes such requests after verifying identity. A Workspace administrator's account may be deleted after ownership of the Workspace is transferred or the Workspace is deleted.
3. On termination, links shared by the User cease to be accessible. The User's Content and data may be deleted within thirty (30) days after termination and cannot be recovered thereafter; Users must export any data they need before termination. Retention, deletion and return of personal data are governed by the Privacy Policy, the DPA, applicable law and any individual agreement.
4. The Company may delete a free-plan account and its data where the account has not been logged into for twelve (12) months or more, after giving thirty (30) days' notice to the registered email address.

Article 17 (Service Level and Limitation of Liability)

1. The Company makes reasonable efforts to provide the Service reliably. Unless otherwise agreed in a separate agreement, the Service is provided “as is” and the Company does not warrant that it will be uninterrupted or error-free or fit for a particular purpose.
2. The Company is not liable, absent its willful misconduct or gross negligence, for damage caused by internet or network failures, force majeure, the User's equipment or settings, failures of third-party services (cloud, payment, authentication, AI models and others) or causes attributable to the User or a Viewer.
3. Except in cases of willful misconduct or gross negligence, the Company is not liable for special, indirect or consequential damages, data loss, loss of business opportunity or expected profit, or other damage that could not ordinarily be foreseen at the time of use.
4. Absent willful misconduct or gross negligence, the Company's aggregate liability to a User in connection with the Service is limited to the fees paid by that User (Workspace) to the Company in the twelve (12) months preceding the event giving rise to the claim. Liability to users of the free plan is limited to cases of willful misconduct or gross negligence.
5. Disputes arising from Content shared by the User, the relationship between the User and Viewers, the User's processing of Viewer Data or external services connected by the User are the User's responsibility; the Company is liable only where it has breached its obligations as a processor under applicable law.
6. Nothing in this Article limits any liability or right that cannot be excluded or limited under mandatory law, including data-protection and consumer-protection law.

Article 18 (Damages and Indemnification)

1. Where the Company or a User breaches these Terms or applicable law and causes damage to the other party, the breaching party is liable to the extent of its fault, and the Company's liability is subject to the limits in Article 17. The Company's liability in connection with outsourced processing of personal data is governed by the DPA.
2. Where the Company receives a third-party claim or incurs damage (including administrative fines or penalties) because a User breached these Terms or applicable law, processed Viewers' personal data without a lawful basis or shared Content infringing the rights of others, the User shall indemnify and hold the Company harmless and compensate the Company for the resulting damage, including reasonable legal costs.
3. Where a User has entered into a separate Enterprise service agreement with the Company that provides otherwise, that agreement prevails to that extent.

Article 19 (Notices and Inquiries)

The Company may give notice by in-service announcement, email to the registered address, dashboard notification or other reasonable electronic means. General inquiries may be sent to hello@wefeat.kr.

Article 20 (Governing Law and Venue)

1. These Terms are governed by the laws of the Republic of Korea. Mandatory consumer-protection laws of the User's country of residence are not excluded.
2. The parties will endeavor to resolve disputes amicably. Failing that, the court having jurisdiction over the Company's head office shall be the court of first instance, provided that a User who is a consumer may bring proceedings before the competent court under applicable law, including the Act on the Regulation of Terms and Conditions.

Article 21 (Miscellaneous)

1. Users may not assign their rights or obligations under these Terms to a third party without the Company's prior consent. The Company may transfer its position under these Terms to a successor in the event of a merger or business transfer, giving notice in accordance with Article 3.
2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
3. The Company's failure to exercise a right under these Terms does not constitute a waiver of that right.
4. Notices sent by the Company to the registered email address are deemed received when sent. Users are responsible for keeping their registered email address able to receive mail.
5. These Terms, the DPA, the pricing information and any individual agreement constitute the entire agreement between the Company and the User regarding the Service; an individual agreement prevails to the extent it provides otherwise.
6. These Terms are prepared in Korean and may be provided in other languages for convenience. In case of any inconsistency, the Korean text prevails.

Addendum

1. These Terms take effect on October 20, 2026.
2. These Terms were announced on September 15, 2026 by in-service notice and individual notice to registered email addresses, and apply to existing Users from the effective date. The previous Terms (last revised October 8, 2022) are superseded as of the effective date.
3. The Featpaper Standard Data Processing Addendum forms an annex to these Terms and takes effect together with them.